Shipping Policy
We are eager to get your candles to you as soon as possible!
All orders are processed and shipped via Standard Ground within 1-2 business days. Flat rate standard shipping is $6 for orders under $100. Orders of $100 and over qualify for free standard ground shipping. Rush shipping options are also available at checkout if you need your items sooner.
Order Processing & Shipping Times
- Processing Time: All orders are processed and shipped within 1-2 business days.
- Standard Ground: Delivery times vary by location, typically arriving in 3-5 business days once shipped.
- Rush Shipping: Need it sooner? Expedited and rush shipping options are available at checkout, with rates calculated based on your destination.
Important Details
- Shipping Rates: Exact rates for rush shipping options are calculated and shown at checkout before you complete your purchase.
- Business Days: Our team operates Monday through Friday, excluding weekends and major holidays. Orders placed over the weekend will begin processing on Monday and ship within 1-2 business days.
- Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number so you can monitor its progress.
Lost, Stolen & Damaged Packages
- Carrier Responsibility: We are not responsible for lost, stolen, or misplaced packages once they are handed off to the carrier.
- Damaged Items: If your package arrives damaged, you must email us photographic evidence of the damage within 24 hours of delivery so that we can work to replace it.
- Filing Claims: For lost or stolen shipments, please contact the carrier directly with your tracking number to file a claim.
Return Policy: If you’re not completely satisfied, you may return unused items in their original condition within 14 days of delivery. Please refer to our return and refund policy for more information.
Thank you for supporting our small business! ❤️