Refund policy

Refund & Return Policy

We want you to love your Mutts + Melts candle. If you’re not completely satisfied, you may return unused items within 14 days of delivery.

To be eligible for a return:

• The candle must be unused and in its original condition
• It must be returned in the original packaging
• Returns must be initiated within 14 days of the delivery date

How to start a return: Please contact us at info@muttsandmelts.com with your order number and reason for return. Once approved, we will provide return instructions.

Return shipping: The buyer is responsible for return postage. We recommend using a trackable shipping method.

Important: Mutts + Melts is not responsible for items that are lost, damaged, or delayed during return shipping. If an item arrives back to us damaged, we will not be able to issue a refund.

Original shipping costs are non-refundable, even if the product is returned.

Exchanges: We do not process direct exchanges. If you would like a different candle, please place a new order for the item you want and return the original candle following the return process above. Once we receive and approve your return, a refund will be issued for the original order.

Damaged or defective items: If your order arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the damage. We will gladly replace the item or issue a refund at our discretion.

Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 5–10 business days for the refund to appear.